// FAQ

Your guide to ChatAdvisor.

Everything you need to know about the AI commerce engine. Can't find an answer?

Contact us

ChatAdvisor turns your storefront into a natural conversation. Shoppers describe what they want in plain language and the AI advisor finds products, recommends matches for their style and budget, and completes checkout — all inside the same thread.

The engine cross-references each shopper's intent against real-time vector embeddings of your catalog, surfacing the best matches in seconds — just like a knowledgeable human shop assistant, but available around the clock.

Web, Instagram direct messages, and WhatsApp are unified into a single, highly responsive node, so every customer conversation lives in one place regardless of where it started.

100+ languages with automatic, real-time translation — including right-to-left scripts — so you can serve customers worldwide in their own language without any extra setup.

Yes. Bi-directional catalog pipelines are encrypted in transit, and ChatAdvisor never stores payment credentials — checkout always runs through your existing secure payment provider.

The Cart Saver engine detects idle carts and sends tailored prompts with optional personalized discounts, bringing shoppers back to complete their purchase.

A quick 2-minute API sync ingests your catalog and binds the conversational widget to your channels. Most stores are live the same day with zero pipeline friction.