AI CUSTOMER SUPPORT

Resolve support like your best agent — at the speed of AI.

ChatAdvisor's AI handles the conversations that flood your ecommerce inbox, and hands off complex issues to human agents with full context.

Try now freeLearn more

Trusted by ecommerce teams

  • NORDLY
  • Maison&Co
  • VELUR
  • Peakwear
  • Otona
  • GreenLeaf

The leading AI support platform.

One intelligent workspace that reasons through every conversation — from the first message to a resolved ticket.

  • Instant AI Responses

    Resolve tier-1 questions in seconds, 24/7, in your brand voice.

  • AI-Powered Order Tracking

    Live shipment status pulled straight from the order — no copy-paste.

  • Human Agent Handoff

    Escalate with full history and an AI summary attached.

THE RETURN ON AI

Support that pays for itself.

Faster answers, fewer tickets reaching an agent, and revenue kept in the business — measurable from the first week, not the next quarter.

Try now free
  • 0%of tickets resolved automatically
  • 0saverage first response time
  • 0%lower support cost per order
  • 0%more revenue recovered in chat

It's time to move.

AI and human agents, working as one team.

AI + HUMAN

Automation you trust, judgment when it counts.

Routine tickets resolve end-to-end. Everything else escalates with full history, order details, and an AI summary — so agents pick up mid-thread.

  • Order tracking & returns resolved automatically
  • Escalations carry full context
  • AI-written summaries on every handoff

Example conversation: Shopper: Can I swap my order to the darker shade? Assistant: Done! Order #48211 is now Espresso — express shipping kept. Anything else?

REVENUE RECOVERY

Refunds turned into store credit, exchanges, and repeat orders.

Because ChatAdvisor is connected to your store — products, inventory, orders, refunds, returns and store credit — the AI can resolve a return request with the best outcome for the customer and the business, inside the same conversation.

  • Store credit, exchange or replacement offered before a refund
  • Policy, order and inventory checked live before any offer
  • Recovered revenue reported alongside CSAT and resolution time

Example conversation: Shopper: I'd like to return the boots and get a refund. Assistant: I found order #52104 — the boots are within your 30-day window, so a return is approved. Shopper: Okay. How long does the refund take? Assistant: Refunds take 5–7 days. Or take $148 store credit now with an extra 10%, or swap for a size 9 shipped today — your choice. Shopper: Store credit works, thanks! Assistant: Done — $162.80 credit added to your account and the return label is in your inbox. Anything else?

PRODUCT DISCOVERY

Shoppers describe what they want. The AI shows it.

Because your catalog, collections and inventory are synced into ChatAdvisor, the AI answers a vague request with real products — the right fit, colour and size, priced and in stock — and moves the conversation straight to checkout.

  • Natural-language product search across your live catalog
  • Product cards with name, price and stock pulled from your store
  • Add to cart, checkout and post-purchase support in one thread

Example conversation: Shopper: I need a blue shirt for a formal event. Assistant: Happy to help — is this for a suit, or a smart-casual dress code? Shopper: With a navy suit. Slim fit, size M. Assistant: These two are in stock in M and work under navy: Shopper: The Aldon looks right. Add it to my cart. Assistant: Added — Aldon Slim Poplin in French Blue, size M. Free next-day delivery lands before Friday.

ORDER TRACKING

"Where is my order?" answered before an agent sees it.

WISMO is the single biggest ticket driver in ecommerce. ChatAdvisor reads the live order, shipment and delivery data synced from your store and carriers, so the AI answers with the real status — and offers the next step when something slips.

  • Order lookup by email, order number or past conversation
  • Live shipment status, carrier and delivery window in the chat
  • Delays trigger proactive updates, credit offers, or an escalation

Example conversation: Shopper: Hi — any update on my order? Assistant: Of course. I found order #52104 placed on Monday against your email. Shopper: Where is it right now? Assistant: It left the Rotterdam hub this morning and is out for delivery — DHL expects it Thursday before 6pm.

PRODUCT RECOMMENDATIONS

Support conversations that end in a completed order.

ChatAdvisor syncs your full catalog, collections and inventory, so the AI can search, compare and recommend real products — then carry the shopper to checkout without handing them off to a separate tool.

  • Recommendations matched to intent, size, stock and purchase history
  • Product search, comparison and availability answered in the chat
  • Every conversation attached to the customer's unified 360 profile

Example conversation: Shopper: Do you have the trail runners in a wide fit? Assistant: Yes — the Ridge Trail 2 comes in wide, and it's in stock in three colours right now. Shopper: I usually take a 9. Which one works for long runs? Assistant: For long distance I'd go with the Ridge Trail 2 GTX in wide — extra cushioning, and it's $164 with free returns. Shopper: Add it to my cart in size 9 wide. Assistant: Added — size 9 wide, Slate. Your cart is ready and your 10% loyalty credit is applied at checkout.

AI AUTOMATION

The busywork runs itself, with rules your team can read.

Simple IF/THEN automations triage every conversation and react to what happens in your store — tagging, routing, assigning, creating tickets, sending replies and firing workflows. No scripting, and every rule can be paused, edited, or audited from its history.

  • Triggered by inbound messages, orders, refunds and returns
  • Route to the right group or agent by channel, tag or VIP status
  • Works across website chat, email, WhatsApp, Instagram and Facebook
Automations
IF/THEN rules that triage conversations and react to orders.
  • Auto-tag shipping questions
    When message.inbound · subject ~ "where is my order" → add tag "shipping"
    Active
  • Route refunds to finance group
    When refund.requested → assign group "finance", create ticket "refund"
    Active
  • Thank positive reviewers
    When thread.created on woocommerce → send saved reply "review_thanks"
    Paused
  • Escalate urgent VIP threads
    When message.inbound on email → add tag "vip", assign "user_alan"
    Active
FAQ

Frequently asked questions

Most Shopify and WooCommerce stores are live in under 48 hours. The AI trains on your existing help center, past tickets, and product catalog automatically.

Ready to give every shopper an instant answer?

Deploy AI Customer Support in under 48 hours. Free for 14 days — no credit card required.

Try now freeTalk to Sales